Europavia
Legal information

General Terms of Sale

Last updated October 2026

1. Ordinary Sales Conditions

These conditions of sale shall govern the relationship between Europavia and the customer and replace any other terms appearing in this or in any other document, unless specifically stated otherwise in writing by a duly authorised representative of the Company.

The descriptions appearing in the catalogue, website or on any other Europavia medium are supplied by the manufacturers of the respective products.

Europavia is bound by the obligations contained in the commercial offers it makes on its website, while those offers remain in force, and by all conditions of sale, invoicing and delivery of products.

2. Prices

Prices are stated in Euros, excluding VAT, which is shown separately. Prices are normally set for the period of validity of the suppliers' Catalogues, but the Company reserves the right to change its prices without prior notice, at any time.

The prices in force shall be those prevailing when an order is accepted. Where Supplies are to be made at later dates («Scheduled Delivery»), the price payable shall be that applicable on the date of acceptance of the total quantity. However, if the “Scheduled Delivery” extends over a period of 90 days or more, the Company reserves the right to charge the Customer additional amounts if the price of the Supplies increases before the end of that period.

3. Payment

Payment must be made at the time of purchase by card or by bank transfer. In the latter case, once confirmation of the transfer has been received, the process of supplying the purchased product will begin.

Invoices will be sent electronically to the e-mail address provided during the purchase process.

VISA and MasterCard payments are accepted.

4. Orders

The Company reserves the right to cease doing business with any company or person.

Once accepted, no order may be cancelled without the prior written agreement of a representative of the Company duly authorised to act on the Company's behalf.

The Company will ship free of charge for deliveries to mainland Spain and the Balearic Islands from 1,000 euros. For smaller shipments and shipments to the Canary Islands, the shipping cost will be indicated during the purchase process.

In the case of shipments outside national territory, information on the cost of transport must be requested through the forms that appear during the purchase process or by calling the telephone number indicated on the website.

Orders for certain Goods may be subject to a minimum order quantity or a minimum order value. The Company will use reasonable efforts to notify the Customer of such minimums before accepting the order.

5. Delivery

Where the Goods ordered are not in the catalogue or are items not held in stock, the Company will use all reasonable efforts to notify the delivery times for those Goods, once known.

Delivery of the Goods forming the subject of the Supplies shall be deemed to have taken place when they are made available at the address specified by the Customer.

The Company reserves the right to arrange delivery of the Goods directly from the manufacturer or supplier of the Goods to the address specified by the Customer. The Company may use any method of delivery available to it. The Company will make reasonable efforts to meet delivery and/or performance estimates, but shall under no circumstances be liable to indemnify the Customer for failure to deliver, failure to perform, or late delivery or performance, save in the case of wilful misconduct or gross negligence. The delivery and/or performance period shall not in any case be of the essence.

6. Inspection, defects and failure to deliver

The Customer must inspect the Supplies as soon as reasonably possible after delivery or, in the case of Services, inspect their due performance, save in the case of wilful misconduct or gross negligence by the Company. The Company shall not be liable for any defect in the Supplies unless the Company receives written notice from the Customer notifying its existence and setting out the defect in detail within the 10 calendar days following that date.

Any liability of the Company for failure to deliver or failure to perform, or by reason of notice that the Goods were defective on delivery, shall be limited, save in the case of wilful misconduct or gross negligence, to the replacement of the Goods, or to the refund of the price paid in relation to those Supplies.

7. Returns

Before returning any Goods to the Company for any reason, the Customer must contact the Company to obtain the corresponding return authorisation. All Goods shall be returned at the Customer's risk and expense, must not have been damaged by the Customer and must be packed in their original packaging. The Customer is responsible for returning the Goods to the Company and for keeping proof of delivery of that return.

The Company operates on the basis of a 14-day return. For a return to be accepted on this basis, the Goods must be returned for receipt by the Company within the 14 calendar days following their dispatch. The Customer must return the Goods to the Company at the address notified to it in writing, clearly indicating the Customer's details and the order number.

If any Goods are returned after the 14 calendar days for any reason, the Company may decline or accept that return at its sole and absolute discretion. If the return is accepted by the Company, return charges of 20% of the value of the material will be applied, with a minimum of €10.

The Company will also apply this scale where the return arises from an error by the Customer, even where it is made within 14 days.

8. Description

All specifications, drawings, illustrations, descriptions and specifications of weights, dimensions or capacity and other data, including without limitation statements relating to compliance with legal or regulatory standards, wherever they appear, are intended to give a general idea of the Supplies, but do not form part of the Contract. If the Descriptions of any Goods differ from the manufacturer's description, the latter shall be understood to be the correct one. The Company will take all reasonable steps to ensure the accuracy of the Descriptions, but will rely for that purpose on the information, if any, that its suppliers may have provided to it, and shall not be liable, whether in contract or in tort, nor under any legal or regulatory provision, nor in any circumstances, save for wilful misconduct or gross negligence on its part, for any error or omission in those Descriptions, whether caused by the Company's negligence or by any other reason. The Company may make changes to the Supplies as part of an improvement programme or in order to comply with legal or regulatory requirements, at any time.

9. Risk and title

The risk of damage to or loss of the Goods shall pass to the Customer when the Goods are made available at the address specified by the Customer. Title to the Goods shall nevertheless in no case pass to the Customer until the Company has received in full all amounts owed by the Customer to the Company.

Until title passes to the Customer, the Customer must care for the Goods as an experienced bailee, with the utmost diligence. If payment is not received in full on the due date, or the Customer is dissolved, or a court of law orders its dissolution, or the Customer breaches any of its obligations towards the Company, the Company shall be entitled, without prior notice, to recover possession of the Goods and, to that end, to enter any premises in the possession or ownership of the Customer.

10. Warranty

The Company will endeavour to transfer to the Customer the benefit of any warranty granted by the manufacturer of the Goods.

The Company will, free of charge to the Customer, only repair or, at the Company's option, replace Goods with defects or defective design. This obligation shall not exist:

  • if the defect arises because the Customer has altered or repaired those Goods without the Company's written consent;
  • if the Customer did not follow the manufacturers' instructions for the storage, use, installation, operation or maintenance of the Goods;
  • if the Customer has not notified the Company of any defects, in accordance with the conditions stipulated herein, where the defect would have been reasonably detectable upon reasonable inspection;
  • if the Customer does not notify the Company of the defect within 12 months (or within the period specified by the Company at the time of accepting the order for the Supplies) from the date of dispatch of the Goods or performance of the Services.

Any replacement of Supplies or repair of the Goods carried out in accordance with this Condition shall be warranted on these terms for the portion of the warranty period granted on the original Supplies that has not yet expired.

Repairs:

The repair carried out is warranted for a period of twelve (12) months from the date of delivery of the repaired equipment, or as specified in the contract, covering exclusively defects arising from the work performed and from the components replaced during the intervention. Failures due to incorrect subsequent operation, storage, installation or maintenance are excluded. The warranty is limited exclusively to defects attributable to the workmanship performed or to the materials supplied during the repair; indirect costs, AOG or loss of profit are not applicable.

Manufacturing:

The company warrants that the products supplied comply with the technical specifications and design data applicable on the date of delivery. Any non-conformity attributable to manufacturing defects must be notified by the customer within a maximum period of twelve (12) months from delivery of the product, or as specified in the contract. Excluded from the warranty is damage caused by normal wear and tear, caused by FOD, incorrect installation, operation outside approved limits, work subsequently carried out by third parties and/or indirect costs, AOG or loss of profit.

11. Exclusion of Liability

The Company does not exclude its liability towards the Customer on any ground on which it would be mandatorily unlawful for the Company to exclude its liability or to attempt to exclude its liability; or for wilful misconduct or gross negligence.

The Company's total liability, whether in contract, in tort (including negligence), for breach of a duty established by a rule of law, for misrepresentation or on any other ground, shall be limited to the repair or replacement of the Goods or, at the Company's option, to the refund of the amounts already paid in relation to the Supplies, save in the case of wilful misconduct or gross negligence by the Company or an applicable mandatory rule of law.

12. Intellectual property

The Supplies in this Catalogue are subject to the Intellectual and Industrial Property rights of third parties, including patents, know-how, trade marks, copyright, design rights, rights of use and other third-party rights. No right or licence is granted to the Customer, other than the right to use the Supplies. The Company shall not be liable, save for wilful misconduct or gross negligence, in any way in the event that any claim is made for infringement of any of those rights, in whatever manner it is made.

13. Use of Personal Data

«Personal Data» means, in relation to any Customer, or any representative of a Customer, who is a living natural person (in either case), any data on the basis of which (alone or in combination with other information held by the Company) the Company is able to identify that Customer or its Representative, regardless of the form in which and the time at which the data is supplied. The Company may process Personal Data for all the purposes set out in these Conditions or arising from the context of the relationship between the Company and the Customer.

If at any time the Customer or its representatives do not wish their Personal Data to be used in the context expressed above, they must notify Europavia in writing at Jorge Juan 30, 28001 Madrid, or by e-mail to info@europavia.es, and they may also exercise the rights of access, rectification, objection and erasure.

14. Force Majeure, Fortuitous Event and certain Other Grounds for exclusion of the Company's liability

The Company shall not be liable to the Customer in any way, nor shall it be deemed to be in breach of these Conditions, for delay in performance or non-performance of any of the Company's obligations under these Contracts if the delay or non-performance is due to any cause beyond the Company's reasonable control, including but not limited to governmental action, war, fire, explosion, flood, import or export rules or embargoes, labour disputes, strikes, or impossibility or difficulty in obtaining supplies of goods, services or labour, or delay in obtaining supplies of goods, services or labour, force majeure or fortuitous event. The Company may, at its option, delay performance or cancel all or any part of a contract for any of these reasons.

15. Legal interpretation

All Contracts shall be governed by and construed in accordance with Spanish substantive law.

16. General

Any provision of these Conditions of Supply that is held to be invalid, void, voidable or unenforceable (in whole or in part) by any competent authority shall be deemed deleted to the extent of that invalidity, nullity, voidability or unenforceability, and the other provisions of these Conditions of Supply and the remainder of that provision shall not be affected. The fact that the Company does not enforce, or only partially enforces, any provision of these Conditions of Supply shall not be regarded as a waiver by the Company of any of the Company's rights.

17. Environmental management of packaging and packaging waste

The final holder in Spain of the packaging waste or used packaging is responsible for delivering it for correct environmental management, in accordance with Law 11/1997, Royal Decree 782/1998, Royal Decree 252/2006 and related legislation. The final holder in any other European Union member state of packaging waste or used packaging is responsible for its correct environmental management in accordance with Directives 1994/62/EEC of 20 December and 2004/12/EEC of 11 February and the applicable national legislation.

18. Ethics and regulatory compliance of Europavia and its supply chain

At EUROPAVIA, regulatory compliance is an essential pillar in guaranteeing the integrity, transparency and sustainability of all our operations. Our Compliance programme establishes a solid framework of policies, procedures and controls that ensure respect for the legislation in force, for international standards and for the ethical principles that govern our activity.

This commitment covers all areas of the organisation and extends to our relationships with customers, suppliers, partners and other third parties, promoting a culture of business ethics, risk prevention and zero tolerance of corruption and fraud.

We firmly believe that sustainable success is built on solid principles that guide every decision and every action. Our values are the reflection of our identity and of the commitment we make to customers, partners and society.

All EUROPAVIA employees are governed by the values and ethical principles defined in its code of professional conduct. In the same way, its entire supply chain must commit to complying with these same principles:

  • Principle of Honesty: this means acting with integrity and meeting requirements, laws and commitments with faithfulness and loyalty. It is linked to guaranteeing respect for and observance of internal and external policies and procedures, as well as integrity in financial and economic management systems.
  • Principle of Professionalism: this means being committed to carrying out our work efficiently and with the capabilities and attitudes required by our task. It is linked to the responsible exercise of our activity.
  • Principle of Progress: this means promoting the development and continuous improvement of the company as a whole, in professional as well as technical and social respects. It is linked to creativity and diversity as levers for finding different solutions, staying competitive and agile and being able to adapt to the demands of the business.
  • Principle of Respect: this means being convinced that our business depends to a large extent on the relationship of trust we are able to build with our professionals, customers, suppliers and represented companies; for this reason we will devote the utmost effort to maintaining transparent relationships. It is linked to fair, measured, respectful and transparent conduct.

19. Whistleblowing channel

At EUROPAVIA, integrity and regulatory compliance are fundamental pillars. For this reason, we make this Anonymous Whistleblowing Channel available to suppliers, customers and other collaborators. [link to the whistleblowing channel]

Its purpose is to offer a secure and confidential means of reporting, anonymously, any irregular conduct, legal breach or violation of our ethical and good governance principles. All reports will be treated with the utmost seriousness, guaranteeing the protection of the reporting person and the appropriate investigation of the facts.

This channel reinforces our commitment to transparency, responsibility and continuous improvement in our relationships with third parties.

20. Processing of personal data

Within the framework of the commercial relationship, Europavia will process the customer's contact data (natural person or representatives) in accordance with Art. 6.1.b) GDPR (performance of the contract). For more information, please consult Europavia's Privacy Policy at https://europavia.com/politica-privacidad.

21. Information Security and Confidentiality

Both parties agree that all information, data, documents and technical or business specifications exchanged in connection with the performance of contracts shall have the status of confidential information. Europavia undertakes to:

-Protect the data using appropriate technical, physical and administrative security measures to prevent its loss, theft or unauthorised access.

-Not disclose or transfer that information to third parties without the prior written consent of the owning party.

-Limit access to the information solely to the personnel who strictly need it in order to fulfil the purpose of this contract.

-This confidentiality obligation shall remain in force during the contractual relationship and for a further period of 10 years after its termination.